Policies

Booking

A signed Contract and deposit are required when booking an event.  Dates and times are assigned on a first come, first serve basis. When booking an event for a Holiday, we recommend that our customer’s call at least a month in advance to secure their desired time and date.

Click Here to Download Booking Contract

Payments

In general, a $50 non-refundable deposit is due when booking an event.  If a customer chooses to pay their balance the day of the event, only cash will be accepted!  Receipts are available from the entertainer upon request. 

Cancellation

If a customer cancels at least 24 hours prior to event, their deposit may be used towards any event they have within 1 year from the original event.  This Policy is in effect with weather related cancellations as well.

Travel

Any event address that is more then twenty-five miles from our location (2307 North Point Blvd, Baltimore MD 21222) will be subjected to a traveling fee of $1 a mile.  Event location will be mapped on map quest.

Characters

Our characters are not licensed.  Five Star Entertainment, Inc does not intend to violate any copyright laws.  Any resemblance to well-known characters is incidental. 

Extra Information

Balloon Décor

Qualatex Balloon Network

Five Star Entertainment, Inc is a proud member of the Qualatex Balloon Network!  Our Balloon Professionals will provide our customers with a one-on-one conciliation prior to event to ensure a full understanding of the event host’s envisions (upon request).  Balloon Décor can be very time consuming, we ask that the event location be available for the Balloon Professional a minimum of thirty to ninety minutes prior to event.  We will do our absolute best to work around your needs!

Performers

All of our performers are sub-contractors to Five Star Entertainment, Inc.  They are paid professionals and will strive to provide you with a top-quality performance making your event exciting and memorable!

5 Star Entertainment, Inc reserves the right to make changes to our policy based on circumstance surrounding an event.